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See what you’ll receive, which file to keep, which file to upload and how to make changes later.
Open the beginner’s publishing guide →Prelaunch policy review — public sales are closed. HAVEN price, license, refund and support conditions are approved. [TBD] marks remaining decisions or verification; an effective date and complete launch-policy review are still pending.
What does HAVEN cost?+
USD 49, one-time. This launch price and the conditions below are approved. Public sales and real payments are still closed; other catalog examples remain for review.
How will I receive my template?+
The HAVEN ZIP includes START-HERE.html, a private browser editor, a visitor website, reproducible source, asset notes and license/support documents. Save your private editing file and backup for later changes; upload only the generated visitor website ZIP to your own static hosting account. After verified payment, use My purchases with your confirmed purchase account. No public sales are open yet.
Will I need an account?+
A confirmed email/password account is required for purchases and downloads. Keep your credentials private. Older email-link orders stay separate and are not transferred by matching emails.
Can I use HAVEN for client work?+
One purchasing individual or legal entity may use HAVEN for unlimited completed personal, business and client websites. Employees and contractors may access files privately for those projects. A client may receive editable files only to maintain that completed website; reuse for a different website or another client requires their own license. Do not resell or publicly distribute the template, editor, source or included images as reusable templates, stock assets or a competing builder. Keep product ZIPs and editing files private. Publishing generated visitor websites and keeping private backups are allowed. No CG Templates credit is required.
What support and updates are included?+
Basic usage help and purchased-version defect support are included for 30 days. We aim to reply within two business days, without guaranteeing a resolution time. Bug-fix and compatibility updates first released before the first UTC purchase anniversary are included for one year. Eligible versions remain eligible afterward while purchase entitlement and the download service remain available.
Can I get a refund after downloading?+
Before downloading any purchased files, request a full refund within 14 days of purchase without giving a reason. After downloading, change-of-mind refunds are not offered under our voluntary policy; defects or material differences from the product description are reviewed manually. Mandatory cancellation rights and remedies remain unaffected, including where legally required consent or confirmation was not obtained. Email contact@cgcorp.io from your purchase account email with your order reference. Refunds return through the original payment method; bank processing times vary. A full refund ends the license obtained through that purchase and future download/update access. Stop using materials supplied under that purchase, including on sites relying on that license. A partial refund retains the license and download access. Files already downloaded cannot be remotely erased; a previously issued download link may remain usable for up to 90 seconds. This policy does not limit mandatory rights concerning defective, missing or misdescribed digital content, including after 14 days. Downloading alone is not treated as a waiver of those rights.
Who arranges hosting and external services?+
Hosting and domain purchase/renewal are separate and managed by you. No CMS, login, payment, booking or contact-form backend is included. Custom design, copywriting, photo production, domain connection on your behalf, hosting management and SEO results are not included in support.
What if I lose my edited file?+
You can redownload the original purchased package while your purchase and the download service remain available. It cannot restore personal edits you did not save. Keep your private editing file and backup.